At Ashton Trails, we aim to provide high-quality products and ensure customer satisfaction. If for any reason you are not fully satisfied with your purchase, please review our Returns & Refund Policy below.

Eligibility for Returns

• Items must be returned within 14 days of delivery.

• Products must be unused, undamaged, and in their original packaging.

• Proof of purchase (order confirmation or receipt) is required.

• Certain items such as personal care gear, perishables, or customized products are not eligible for return.

Return Process

1. To initiate a return, contact us at [email protected] with your order details and reason for return.

2. Our customer support team will provide you with return instructions.

3. You are responsible for the return shipping costs unless the product is defective or incorrect.

Refunds

•  Ashton Trails only accepts Cash on Delivery (COD) method.

• If you received a defective or incorrect product, we will arrange for a replacement at no extra cost.

Exchanges

• Exchanges are allowed for defective or incorrect items.

• If you would like to exchange for a different product, please contact us, and we will assist you with the process.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery at [email protected]. Please include photos of the product and packaging for faster resolution.

Non-Returnable Items

• Gift cards or promotional items

• Clearance or sale items (unless defective)

• Products that have been used, washed, or altered

Processing Time

Please allow 7–10 business days after we receive your return for processing. You will be notified by email once your return or exchange has been completed.

Contact Us

For questions regarding returns, refunds, or exchanges, please contact us:

Email: [email protected]